Refund policy
At Lunelle Beauty, customer satisfaction is important to us. We want you to feel confident when shopping for our makeup tools, hair styling accessories, beauty organizers, and personal care products.
We offer a 30-day return and refund policy, with free return shipping for eligible orders.
Please review the following terms to understand how returns, refunds, and exchanges are handled.
1. 30-Day Return Policy
You may request a return within 30 calendar days of receiving your order.
To qualify for a standard return:
Your return request must be submitted within 30 days of delivery.
The item must be in its original condition, unused, and undamaged.
Original packaging, accessories, and included components should be returned whenever available.
Proof of purchase or an order confirmation must be provided.
The return must follow the instructions supplied by our customer support team.
Items that do not meet these requirements may not qualify for a standard change-of-mind return, except where applicable consumer protection laws provide otherwise.
2. Free Returns
Lunelle Beauty offers free return shipping for eligible returns.
Customers will not be charged a return shipping fee when following our approved return process.
To request a return, please contact:
support@LunelleBeauty.site
Once your return request has been reviewed, our team will provide instructions for the return process, including any applicable prepaid shipping arrangements.
Please do not send your purchase to our business address without receiving return authorization.
3. How to Request a Return
To begin a return, please follow these steps:
Step 1: Contact Customer Support
Email support@LunelleBeauty.site within 30 days of delivery.
Step 2: Provide Order Information
Include your order number, the email address used at checkout, and the reason for your return.
Step 3: Receive Return Instructions
Our team will review your request and provide return instructions and any necessary shipping documentation.
Step 4: Prepare Your Return
Pack the product securely, including its accessories and original packaging whenever possible.
Step 5: Send the Product Back
Follow the approved return instructions. Keep any tracking information until your return is completed.
4. Refund Processing
Once your returned item has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method used during checkout.
We aim to process approved refunds within 5–10 business days after completing the return inspection.
Your bank, card issuer, or payment provider may require additional time to post the funds to your account.
If your refund has been approved but has not appeared after the expected processing period, please contact your payment provider or email our support team.
Any mandatory refund deadlines under applicable law will take precedence.
5. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, incomplete, or different from what you purchased, please contact us as soon as possible.
Include:
Your order number
A description of the issue
Clear photographs, when reasonably available
Any relevant packaging or delivery details
We will review the issue and arrange an appropriate resolution, which may include a replacement, refund, or other remedy as required by applicable law.
You will not be responsible for return shipping costs for verified damaged, defective, or incorrect products.
6. Hygiene and Personal Care Products
Some products, including makeup brushes, hair accessories, and body care tools, come into direct contact with the skin or hair.
For standard change-of-mind returns, these products should remain unused and in their original condition.
For hygiene reasons, used personal care items may not qualify for a standard return unless they are defective, damaged, incorrectly supplied, or otherwise protected by applicable consumer laws.
These conditions do not limit any statutory rights you may have.
7. Exchanges
If you would like to exchange an eligible item, please contact our customer support team.
Exchanges depend on product availability.
Where a direct exchange is unavailable, we may arrange a return and refund so that you can place a new order.
8. Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We will attempt to accommodate cancellation requests before an order has been shipped.
If an order has already entered the shipping process, cancellation may no longer be possible. In that case, you may request a return after delivery under this policy.
9. Missing or Delayed Refunds
If you have not received an approved refund:
Check your bank or payment account.
Contact your card issuer or payment provider.
Allow for any additional processing time.
Contact support@LunelleBeauty.site if you still need assistance.
10. Consumer Rights
This policy does not exclude, restrict, or replace any non-waivable rights or remedies provided under applicable consumer protection laws.
Where local law provides additional rights, those rights will apply.
11. Contact Information
For return, exchange, or refund inquiries:
Lunelle Beauty
Website: https://LunelleBeauty.site
Email: support@LunelleBeauty.site
Phone: +1 (530) 543-0184
Address: 2499 Ponderosa St, South Lake Tahoe, CA, United States
We appreciate your trust in Lunelle Beauty and look forward to helping you enjoy a convenient, confident shopping experience.