Shipping policy
Thank you for shopping with Lunelle Beauty.
We are committed to making your online shopping experience convenient and straightforward, from placing your order to receiving your beauty essentials.
Please review our Shipping Policy for information about delivery estimates, shipping charges, order processing, and international shipments.
1. Free Worldwide Shipping
Lunelle Beauty offers free standard shipping worldwide on all orders.
There is no minimum purchase requirement to qualify for complimentary standard shipping.
We do not charge standard shipping fees at checkout.
All available shipping destinations are subject to applicable carrier services, import regulations, and legal restrictions.
If we are unable to ship to your destination, we will contact you and arrange an appropriate refund.
2. Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–10 days
This is an estimated timeframe rather than a guaranteed delivery date.
Delivery may vary depending on the destination, customs processing, carrier operations, and local conditions.
Estimated delivery periods do not override any mandatory delivery rights under applicable consumer laws.
3. Order Processing
Orders are prepared for shipment after payment verification and order confirmation.
Processing activities may include:
Payment authorization
Product availability confirmation
Order verification
Packaging and preparation
Transfer to the shipping carrier
Processing times may vary depending on order volume, product availability, and operational conditions.
Once your order has shipped, you will receive a shipping confirmation when tracking information is available.
4. Shipping Confirmation and Tracking
When your order is dispatched, we will send a shipping confirmation to the email address provided at checkout.
Where supported by the shipping carrier, the confirmation will include a tracking number or tracking link.
Please allow time for tracking information to become active after shipment.
If you need assistance locating your tracking details, contact:
support@LunelleBeauty.site
5. International Shipping
We provide complimentary standard shipping to supported destinations worldwide.
International shipments may be subject to customs procedures, import requirements, and local delivery regulations.
Customs processing times vary by destination and may affect the estimated delivery date.
Any applicable import duties, taxes, or customs charges will be handled according to the terms disclosed at checkout and applicable law.
Free shipping refers to our standard shipping charge and does not automatically mean that all government-imposed import charges are waived.
6. Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information during checkout.
Please verify:
Recipient name
Street address
Apartment or unit number, if applicable
City and postal code
State or province
Country
Contact details
If you notice an error after placing your order, please contact us immediately.
We will attempt to update your shipping information before dispatch, although changes may not be possible after an order has shipped.
7. Delayed Deliveries
Although we aim to meet our estimated 7–10 day delivery timeframe, delays may occur due to:
Customs inspections
Carrier disruptions
Severe weather
Public holidays
High shipping volumes
Incorrect or incomplete delivery information
Destination-specific restrictions
If your shipment is significantly delayed, please contact our support team.
We will assist with tracking and provide an appropriate resolution in accordance with applicable consumer laws.
8. Lost Packages
If your tracking information indicates that a package may be lost, please contact us.
We will investigate the issue with the shipping provider.
Where an order is confirmed lost before delivery, we will arrange an appropriate replacement or refund in accordance with applicable law.
9. Damaged Packages
If your order arrives with damaged packaging or damaged products, please contact us as soon as possible.
Include your order number and photographs of the affected items when reasonably available.
Our team will review the situation and assist with a replacement, return, or refund as appropriate.
10. Multiple-Item Orders
Orders containing multiple products may occasionally arrive in separate packages.
If an order is split into multiple shipments, the delivery times of individual packages may differ.
There are no additional standard shipping charges for split shipments.
11. Returns and Shipping Costs
Lunelle Beauty provides free return shipping for eligible returns requested within 30 days of delivery.
Please contact our customer support team before returning any products.
For complete details, review our Return & Refund Policy.
12. Customer Support
For shipping questions, tracking assistance, or delivery concerns:
Lunelle Beauty
Website: https://LunelleBeauty.site
Email: support@LunelleBeauty.site
Phone: +1 (530) 543-0184
Address: 2499 Ponderosa St, South Lake Tahoe, CA, United States
Thank you for choosing Lunelle Beauty.
Everyday Beauty, Effortlessly Yours.